Frequently Asked Questions

We recommend the best carrier at booking based on your destination, parcel weight, and how quickly you need it delivered. We’ll always tell you which carrier is handling your shipment before we confirm the booking — no surprises.

Yes. Every shipment gets a unique tracking number, which we share via WhatsApp or your booking receipt. Enter it on our Track Shipment page anytime to see status, location, and estimated delivery. No calls necessary.

Yes. If you can’t visit our office on M.A. Jinnah Road, we can arrange doorstep pickup from your home or business in Karachi. Just mention it when requesting a quote.

Restricted items include flammable materials, weapons, perishable food (without special packaging), live animals, and items prohibited by the destination country. If you’re unsure whether your item qualifies, ask us before booking — we’ll let you know.

We accept cash at our office, bank transfer, and mobile payments via JazzCash and Easypaisa. Payment is due at the time of booking.

Delays can happen due to customs clearance, weather, or carrier logistics. If your shipment is delayed, contact us with your tracking number and we’ll investigate directly with the carrier and give you an update. You don’t have to chase the courier yourself — that’s our job.

In the rare event that a parcel is lost or damaged, we initiate a claim directly with the carrier on your behalf. We’ll guide you through the process and keep you updated until it’s resolved. We recommend our professional packing service to minimise damage risk.

Transit times depend on the destination and carrier. Express shipments to the UK, USA, or UAE typically arrive in 3–5 business days. Economy options may take 7–14 business days. We’ll give you an accurate estimate when we quote your shipment.

Yes. We prepare all required customs documentation — commercial invoices, packing lists, and declaration forms. For most personal shipments this is included at no extra charge. Commercial shipments may require additional documentation, which we’ll prepare for you.

Some medicines can be shipped internationally, but it depends on the destination country’s regulations. Medicines must be in original packaging with a valid prescription. Contact us with the specific medicine and destination, and we’ll confirm whether it can be shipped and which carrier allows it.