Answers before you ship.

We compare destination, parcel size, delivery speed and available services before recommending a carrier. You will know which courier is handling the shipment before the booking is confirmed.

Yes. We can arrange doorstep pickup from homes and businesses in Karachi. Mention your pickup location when requesting a rate so our team can confirm availability and timing.

We accept cash at our office, bank transfer, JazzCash and EasyPaisa. Payment is normally due when your booking is confirmed.

Yes. We share your tracking number through WhatsApp or on your booking receipt. Enter it on the Track Shipment page to check the latest available carrier status.

Send us your tracking number and we will investigate with the booked carrier. Customs checks, weather and network disruption can affect delivery times, but our team remains your local point of contact.

Cargo Max will help open the applicable carrier claim and explain the supporting documents required. Insurance is not required for declared values below USD 100. For declared values above USD 100, insurance is mandatory. Carrier terms, exclusions and claim decisions still apply.

Timing depends on the destination, service and customs clearance. Express delivery to common destinations often takes 3 to 5 business days, while economy services can take 7 to 14 business days.

Common restrictions include flammable materials, weapons, live animals, cash, cash equivalents, crossed checkbooks, certain foods and goods prohibited by the destination country. Share the exact item with us before booking if you are uncertain.

Yes. We prepare the appropriate declaration, commercial invoice, packing list and supporting shipping paperwork. Requirements vary by destination and shipment type.

Some medicines may be accepted depending on the destination and carrier. They generally require original packaging and a valid prescription. Send us the medicine name, quantity and destination for a specific check.