What to Do When a Shipment Is Delayed

Weather, customs review, weekend handovers, and missed scans can pause visible updates. Keep the tracking number ready and contact Cargo Max so the team can investigate with the carrier.

What to do before booking

• Check the last scan location and time.
• Respond quickly to customs requests.
• Avoid opening duplicate carrier cases for the same shipment.

Get a route-specific recommendation

Shipment rules and prices vary by destination, contents, weight, and deadline. Request a Cargo Max quote or use the volumetric weight calculator before you pack.